> The OP’s surprisal is surprising, given that 95% of all support interactions across the board are exactly like this If your point is "it is today's norm, let

> The OP’s surprisal is surprising, given that 95% of all support interactions across the board are exactly like this If your point is "it is today's norm, let's accept it and shut up", I feel the opposite. If the "norm" is like that, expressing it aloud is my way of contributing to society.