I bet support is probably pretty difficult to do well especially when you have lots of different products and a large international customer base. So I am quite

I bet support is probably pretty difficult to do well especially when you have lots of different products and a large international customer base. So I am quite willing to accept the idea that MS support was at one time the best one could get, for those particular very rare combination of problems, while also being apt to frustrate people using that support. All that said - do you have a better example of support for a company with similar to MS needs?