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Well, that's actually 3 failures: UX designed to create an impossible flow, AI-based user blocking, and a lack of customer service. By comparison, something si
by burnt-resistor 1y ago
Well, that's actually 3 failures: UX designed to create an impossible flow, AI-based user blocking, and a lack of customer service.
By comparison, something similar happened when I was hired by Meta. Visiting the 2FA page caused my account to be insta-locked. It turned out that I had another account under an email address domain I no longer had access to. They were eventually able to fix it with an Oops request.
In conclusion, it doesn't matter so much if tech is imperfect if the support is good. But without good support, any small inconvenience or issue can easily spiral to become a show stopper.
- guappa 1y agoSupport at meta was only good because you worked there.
- danlitt 1y agoSeconded. I got banned by Facebook back in 2015, for no reason. I say no reason because they never told me a reason, even after following up to ask. And when I immediately created the same account all over again, same name, same photo, it stayed up & has for 10 years. Shrug.
- burnt-resistor 1y agoThat's true. I was and am a nobody. I don't use social media and would have zero clout for any platform to help me with anything.
- herbst 1y agoI have that with all meta products. As soon as I sign up my account gets locked, then I can unlock it normally most of the time. After a few hours or any interaction it gets locked again. When I usually start to see broken UX where there is no way to proceed anymore.