>> people are generally more comfortable and willing to submit personal information to a fellow human who they know and trust There was some research(can't fin

>> people are generally more comfortable and willing to submit personal information to a fellow human who they know and trust There was some research(can't find it now) , that show that filling an automated form is a good way to make patient elicit personal embarrassing info that they wouldn't offer via chat. >> difference between a little old lady with a problem, and a little old lady who's just lonely First that's a nurse can easily do. And maybe, hopefully we'll find ways to solve the loneliness issue.