"I saw they increased pay by 5%, authorized retention bonus, and are supposed to add about a 5% increase in the number of license workers." From the context. Y

"I saw they increased pay by 5%, authorized retention bonus, and are supposed to add about a 5% increase in the number of license workers." From the context. You can also read the articles back in the context, including things like the audit where they are investing if it's that they don't get enough money or if they aren't spending it well. If you can make technological advancements that increase efficiency, then it's stupid to just throw more bodies at the problem. Studying the problem makes sense before political finger pointing. They can't fill and retain the positions because of a number of factors, but in a large part the pay is about $45k/yr and people find better options. They had almost 25% vacancies after covid, likely due to the wage growth in many other low paying sectors.