Last month I had a bad experience with them as well. While boarding, they asked me to put the carry-on near the airplane door because the airplane was small (ma

Last month I had a bad experience with them as well. While boarding, they asked me to put the carry-on near the airplane door because the airplane was small (maybe get a bigger airplane next time!), so in good faith I did because I expected to take it while leaving, but I didn't. Other passengers had three pieces and they just got them inside, but my only piece was requested to be at the door. The problem is that the carry-on had EVERYTHING in it: my laptop, power bank, charging cables, some papers, etc., and I only had my passport and phone with me, luckily! Or I would have been stuck since my trip had 3 connections in different countries. My laptop got broken, some stuff was taken too, and I was afraid the power bank would explode as well. When I requested the bag after the first flight, they just refused. Never traveling on Air Canada again.