Certainly with buses people have been burned where they are told that another bus will be along in 2 minutes only for that to evaporate and the next bus actuall

Certainly with buses people have been burned where they are told that another bus will be along in 2 minutes only for that to evaporate and the next bus actually takes 15+ minutes. If that happens to you then you'll squeeze onto the first bus you can physically fit. It takes quite a long period of good service to undo one bad interaction.