When business approach me asking for automating a business process, I usually ask them to do the process in manual steps and create check lists for it. The chec

When business approach me asking for automating a business process, I usually ask them to do the process in manual steps and create check lists for it. The check lists force them to think it through and are the agreed upon steps to perform the process. After they do it by hand for a while and find out where the pain points are, we can then automate. Since the check lists are already in place, automation is really easy.