People don't look businesses up on Facebook or X much here either, and yet many times I've witnessed my SO break through being stonewalled by some business with

People don't look businesses up on Facebook or X much here either, and yet many times I've witnessed my SO break through being stonewalled by some business with just a simple line, delivered in calm voice: "okay, I'll take it to Facebook, we'll see if you like a drama there" (or "X" more recently). Just like that, 90% success rate, and no actual public drama on social media. Don't know how that works. It's Poland, approximately nobody here even used Twitter, nor do they use X - and yet, businesses big and small seem super sensitive to that.