I don't think this is "apologizing mode", rather "funny post-mortem blog post" mode. I found it ironic when the company claimed it will "perform a post mortem

I don't think this is "apologizing mode", rather "funny post-mortem blog post" mode. I found it ironic when the company claimed it will "perform a post mortem to determine exactly what happened" when what happed probably was caused by munching up dozens of these.