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That’s exactly right. BBB is Yelp for boomers, and that’s it. I’ve heard plenty of older family and acquaintances wave it around like a weapon: “if they don’t h
by kstrauser 1y ago
That’s exactly right. BBB is Yelp for boomers, and that’s it. I’ve heard plenty of older family and acquaintances wave it around like a weapon: “if they don’t honor my (ridiculous) request, I’ll sic the BBB on them!” And then… what? I’m sure someone, somewhere checks BBB before doing business with a company, but I’ve never personally seen someone do it, and without that feedback loop, the BBB is just another private review site with zero teeth.
- bigmattystyles 1y agoAnd in the same vein, yelp is bbb for millennials.
- kstrauser 1y agoNo argument from me on that one. The main difference is that I’ve actually steered away from businesses with bad Yelp reviews.
- drdeadringer 1y agoSpeaking for myself, I know that I have never looked up a business for BBB accreditation. (I am 43 and a half). Yelp reviews, TripAdvisor, Google reviews, yes. And as honestly never crossed my mind to check with BBB about anything. But I haven't done any major purchasing like with property, land, or similar.
- kstrauser 1y agoI’m a bit older than you, but same. I’ve bought property and land, and it never occurred to me to check BBB for anything, ever. I know it’s a thing that exists, and that’s about the extent of it.
- forgotoldacc 1y agoI think a lot of older people really thought the BBB was an arm of the government and had power to enforce things.
- kstrauser 1y agoI think they were clever with the name “Bureau”. It has a connotation of officialness, like “Agency” or “Administration”.
- firesteelrain 1y agoYou can still hear on the local news here: “Or you can file a complaint with the Better Business Bureau.”
- TeMPOraL 1y agoPeople don't look businesses up on Facebook or X much here either, and yet many times I've witnessed my SO break through being stonewalled by some business with just a simple line, delivered in calm voice: "okay, I'll take it to Facebook, we'll see if you like a drama there" (or "X" more recently). Just like that, 90% success rate, and no actual public drama on social media. Don't know how that works. It's Poland, approximately nobody here even used Twitter, nor do they use X - and yet, businesses big and small seem super sensitive to that.
- potato3732842 1y ago>. BBB is Yelp for boomers, Complete with undeserved reputability and "pay to remove" system to extract $ on the business facing side.