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>A lot of folks used to living in a high trust society get really taking advantage by this. Everything you describe happens even with US suppliers. Dealing wit

>A lot of folks used to living in a high trust society get really taking advantage by this. Everything you describe happens even with US suppliers. Dealing with one right now that sent us sheet metal that was painted + silkscreened incorrectly (a very large symbol was completely dropped by them). They proceeded to "refinish" them, wrong by silkscreening a second time which completely degraded the quality of smaller text on the metal panel. They sent it to us with not a care in the world. They got sent back and told to rework the panels completely (strip them). And what did they do? Not strip the paint fully and now components that slot into the panels do not fit because there's basically an extra 1/8" of paint on the inside edges. The worse part due to our own internal politics, we couldn't just let use our significantly more reliable Chinese supplier who has easily eaten a million dollars in errors before. This US supplier is charging us for every single bit of their incompetence.

phil21 1y ago
Presumably this is an "honest" mistake via incompetence by the vendor, with horrible follow-up to remedy said mistake. The same of course happens with every vendor located anywhere in the world. It's getting much worse lately in the US as far as I can tell. The difference though is your vendor using a lower grade metal than specified, knowingly and with intent to defraud since they decided that you might not notice and/or care enough for it to matter. That sort of thing doesn't seem to happen as much in the West. I do agree that the reliable Chinese vendors will make things right at their expense if you can prove that they did not meet what they agreed upon. This is basically how I choose to deal with a vendor or not in China (or anywhere, for that matter) - I know stuff will happen, but how hard did I have to fight for them to make it right?
- throw4d3235g 1y ago
  > That sort of thing doesn't seem to happen as much in the West. This happens a lot in Italy. There was even a huge scandal about how olive oil isn’t pure olive oil.
nomel 1y ago
> This US supplier is charging us for every single bit of their incompetence. I don't think that's entirely fair, since there's definitely some naivety here. "What happens if there's a mistake" needs to be the first thing you ask, when working with anyone. If you don't, you've both agreed to an uncomfortable argument, when things go wrong. Get it out of the way at the beginning, but expect to pay a little more for not relying on hopes and dreams of perfection. And, there's a good chance that if you read the fine print, you explicitly agreed to this.

phil21 1y ago

Presumably this is an "honest" mistake via incompetence by the vendor, with horrible follow-up to remedy said mistake. The same of course happens with every vendor located anywhere in the world. It's getting much worse lately in the US as far as I can tell. The difference though is your vendor using a lower grade metal than specified, knowingly and with intent to defraud since they decided that you might not notice and/or care enough for it to matter. That sort of thing doesn't seem to happen as much in the West. I do agree that the reliable Chinese vendors will make things right at their expense if you can prove that they did not meet what they agreed upon. This is basically how I choose to deal with a vendor or not in China (or anywhere, for that matter) - I know stuff will happen, but how hard did I have to fight for them to make it right?

throw4d3235g 1y ago
> That sort of thing doesn't seem to happen as much in the West. This happens a lot in Italy. There was even a huge scandal about how olive oil isn’t pure olive oil.

nomel 1y ago

> This US supplier is charging us for every single bit of their incompetence. I don't think that's entirely fair, since there's definitely some naivety here. "What happens if there's a mistake" needs to be the first thing you ask, when working with anyone. If you don't, you've both agreed to an uncomfortable argument, when things go wrong. Get it out of the way at the beginning, but expect to pay a little more for not relying on hopes and dreams of perfection. And, there's a good chance that if you read the fine print, you explicitly agreed to this.