There was certainly no willfulness involved in this situation, unless you mean to say they willfully made the coffee hot. My argument is that both of those thi

There was certainly no willfulness involved in this situation, unless you mean to say they willfully made the coffee hot. My argument is that both of those things are true. Willfully serving hot coffee is not wrong at all, and a punitive damage award is highly inappropriate for unwillfully contributing to the harm caused by woman spilling it on herself.