Not just negligent, chronically negligent to the point that a court hit the "fuck you fix it" button (punitive damages). They had all the chances in the world

Not just negligent, chronically negligent to the point that a court hit the "fuck you fix it" button (punitive damages). They had all the chances in the world to turn down the heat, use better cups, etc, etc, after any one of the prior accidents. They didn't, they just kept paying the settlements and the lawsuits, until someone got hurt so badly that the court said enough is enough. It's a textbook perfect example of how punitive damages are supposed to work.