And they apparently didn't even learn all that much: literally this week, but with hot chocolate and an 8-year old: https://www.cornwalllive.com/news/cornwall-n

And they apparently didn't even learn all that much: literally this week, but with hot chocolate and an 8-year old: https://www.cornwalllive.com/news/cornwall-news/young-girl-suffers-severe-burns-10354085 https://www.cornwalllive.com/news/cornwall-news/young-girl-s... Maybe this time they won't go on a PR campaign against the victim (it's also the UK where you only get real damages, so they probably won't care enough, no million pound lawsuits here even if it was as serious as the original case, which it isn't). There's definitely a balance between hot drink being hot and absolutely scalding, especially when you know you're going to be handing it into a vehicle from a window. And it's not an especially onerous thing to turn the temperature down, and as you say, no one likes getting 98 degree paper cup of lava that you can't even sip for 10 minutes. They say they did control the temperature, so maybe it's indeed all on the customers, but I do know I have been given some really hot hot drinks in paper cups that seem excessive.