3 ms·
Like you said, user feedback is one thing and usage stats quite another. I learned from threddie (so far my only SaaS which got any traction) that feedback shou
by PedroCandeias 14y ago
Like you said, user feedback is one thing and usage stats quite another. I learned from threddie (so far my only SaaS which got any traction) that feedback should be taken with a Gibraltar-sized grain of salt. Often, people tell you your app is great out of sympathy or because they hope to gain something from you. Don't disregard feedback, but focus on your metrics. I'm curious about your metrics strategy. Are you keeping track of ALL meaningful user actions with a tool like mixpanel, or simply relying on google analytics? A good metrics tracking strategy can be quite revealing.
By the way, kudos for the project and for posting it.