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From what I understand customer support chatbots have had some pretty good outcomes from ai agents. Or does that not count?
by johndhi 1y ago
From what I understand customer support chatbots have had some pretty good outcomes from ai agents. Or does that not count?
- nsypteras 1y agoI think that would be one of the success cases described in the article because HITL is an integral part of good customer support chatbots. Support chats can be escalated to a human whenever the agent is unable to provide a satisfactory answer to the user.