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Ehhh, My experience is the opposite(perhaps it is what you buy) manufacturers hate dealing with the end customer directly, customer-service is huge pain and no
by somat 1y ago
Ehhh, My experience is the opposite(perhaps it is what you buy) manufacturers hate dealing with the end customer directly, customer-service is huge pain and not part of their core competence. So the manufacturer always goes through resellers, distributors, middle-men.
Personally I hate it, I would love to buy directly from the manufacturer instead of playing roulette with the distributor.
- Marsymars 1y agoI’ve bought a fair number of things that include specific notes inside the product with something to the effect of “if you have a problem with this product, please contact us directly rather than the seller”. (Presumably there’s no advantage to including that if you’re going to offer bad support when anyone contacts you.)