> "Star ratings on major platforms increasingly cluster between 4.3 and 4.9, leaving buyers little room to distinguish products." The good ol' 7 out of 10 prob

> "Star ratings on major platforms increasingly cluster between 4.3 and 4.9, leaving buyers little room to distinguish products." The good ol' 7 out of 10 problem. Where the entire lower half of the rating system is unused. The way I solve it is to have 0 be the middle, If the transaction exceeded expectations you can give it a +1 if it failed to meet them give it a -1 (thumbs up/down if you prefer) you can even throw in a +-2 if you want to allow for more subtlety of expression