4 ms·

When Apple discontinued the first generation of AirPods, the final firmware release had a bug that was never fixed. It caused the left AirPod to disconnect afte

by pyman 1y ago

When Apple discontinued the first generation of AirPods, the final firmware release had a bug that was never fixed. It caused the left AirPod to disconnect after one or two minutes. Hundreds of thousands of loyal customers were affected [0], including me. You couldn't even buy a second hand left AirPod because of a firmware version mismatch. I still love Apple products, but under Tim Cook, it feels like they care more about margins than customers. [0] https://discussions.apple.com/thread/250494933?sortBy=rank https://discussions.apple.com/thread/250494933?sortBy=rank

thewebguyd 1y ago
Apple really needs to put a product person back in charge, IMO. Cook is a supply chain wizard, and has been very good for Apple shareholders - but not great for the products. Apple's quality, especially software, has been on a downward spiral for a while now. If I wasn't so locked in to the whole ecosystem I'd be back on a Linux laptop by now - too bad I can't stand Android. But I guess that's why quality has been allowed to decrease - the customers aren't leaving, myself included, so why would they bother until it's a real danger to their marketshare. edit I'm also not sure who to put the blame on for software quality. I'm not entirely sure if it's Cook's direction, Craig, or a combination of a changing culture within Apple.
- pyman 1y ago
  If it weren't for Jobs’ wonderful Mac with Unix, I would've dropped all Apple products a long time ago. Tim drained the loyalty right from my heart.
ghusto 1y ago
> I still love Apple products, but under Tim Cook, it feels like they care more about margins than customers. They care about customers, as long as happy customers means more profits. If they can make more money (long term) screwing you over, that's what they'll be doing.
- pyman 1y ago
  Tim Cook cares more about making money than making customers happy. For example: Apple Stores often had long lines of people buying cables and adapters until EU regulation forced Apple's iphones, tablets and cameras sold in the EU include USB‑C by end of 2024. Apple initially resisted. Apple forced new and loyal customers to buy extra adapters just to do basic stuff: - They removed the headphone jack - They stuck with Lightning for ages while the rest of the world moved to USB-C. - MacBooks lost all the ports. At one point they removed HDMI, USB-A, and SD card slots. So you needed a dongle for pretty much everything. - Apple's dongles are overpriced, they charge a premium for their adapters, even though they're basic accessories. And if you buy them from another company, they sometimes don't work. - Travel became a pain, I had to carry 3 or 4 dongles. - Tim Cook pulled Fortnite from the App Store, purely out of corporate greed, with no consideration for the users, who in some cases had to buy a Nintendo Switch just to keep playing. Tim Cook is the anti–Steve Jobs. All greed, profit, and corporate nonsense. He'd be a better fit as CEO of IBM. Because he's great at making money, not so great at keeping loyal customers happy. The only reason I’m still using Apple products is because of what Steve Jobs built with the Mac and the iPhone.

by pyman 1y ago

thewebguyd 1y ago

Apple really needs to put a product person back in charge, IMO. Cook is a supply chain wizard, and has been very good for Apple shareholders - but not great for the products. Apple's quality, especially software, has been on a downward spiral for a while now. If I wasn't so locked in to the whole ecosystem I'd be back on a Linux laptop by now - too bad I can't stand Android. But I guess that's why quality has been allowed to decrease - the customers aren't leaving, myself included, so why would they bother until it's a real danger to their marketshare. edit I'm also not sure who to put the blame on for software quality. I'm not entirely sure if it's Cook's direction, Craig, or a combination of a changing culture within Apple.

pyman 1y ago
If it weren't for Jobs’ wonderful Mac with Unix, I would've dropped all Apple products a long time ago. Tim drained the loyalty right from my heart.

ghusto 1y ago

> I still love Apple products, but under Tim Cook, it feels like they care more about margins than customers. They care about customers, as long as happy customers means more profits. If they can make more money (long term) screwing you over, that's what they'll be doing.

pyman 1y ago
Tim Cook cares more about making money than making customers happy. For example: Apple Stores often had long lines of people buying cables and adapters until EU regulation forced Apple's iphones, tablets and cameras sold in the EU include USB‑C by end of 2024. Apple initially resisted. Apple forced new and loyal customers to buy extra adapters just to do basic stuff: - They removed the headphone jack - They stuck with Lightning for ages while the rest of the world moved to USB-C. - MacBooks lost all the ports. At one point they removed HDMI, USB-A, and SD card slots. So you needed a dongle for pretty much everything. - Apple's dongles are overpriced, they charge a premium for their adapters, even though they're basic accessories. And if you buy them from another company, they sometimes don't work. - Travel became a pain, I had to carry 3 or 4 dongles. - Tim Cook pulled Fortnite from the App Store, purely out of corporate greed, with no consideration for the users, who in some cases had to buy a Nintendo Switch just to keep playing. Tim Cook is the anti–Steve Jobs. All greed, profit, and corporate nonsense. He'd be a better fit as CEO of IBM. Because he's great at making money, not so great at keeping loyal customers happy. The only reason I’m still using Apple products is because of what Steve Jobs built with the Mac and the iPhone.