I know somebody who tried doing a standard vehicle emissions test (gov't facility) in the area they live in. Bank thought it was suspicious and locked their car

I know somebody who tried doing a standard vehicle emissions test (gov't facility) in the area they live in. Bank thought it was suspicious and locked their card. Then they tried sending money from the bank to buy a car (they were just borrowing it before buying from a family member), and the bank thought it was fraud so removed online banking too. No tickets or phone calls helped. Ridiculous. Never once did they call to ask "hey is this fraud?"