4 ms·

Unforunately, the filter set up is something that we're struggling to simplify. Hootsuite, Tweetbot etc offer searching and muting based on tweet content. Twee

by mheap 14y ago

Unforunately, the filter set up is something that we're struggling to simplify. Hootsuite, Tweetbot etc offer searching and muting based on tweet content. Tweetdig offers the ability to filter based on a wide range of criteria (such as filtering out tweets from a specific user like you mentioned). That's our differentiating factor. Thanks for the comments on hiding add/edit/manage under configuration. We'll take a look at where we could fit them into the interface. We're very interested in the user experience, and we've improved it a lot over the last few weeks. It still needs a lot of work, but we're finding that the first thing new users see is the design. I think to get them past that, we need to take a look at the UI. People don't seem willing to give things a try if it doesn't look pretty, no matter how easy it is to use.

KThornton 14y ago
Hootsuite is not a pretty UI :) So, isn't your filtering out a user the same as muting a user? I just realized you can add multiple criteria (i.e. From X user, and Y keyword) ... that is valuable. I didn't realize you could do that. (Psssst - see, UX!) :) I realize people want something pretty, and yes it's enticing but your question was why are people saying they love the idea, then signing up and not coming back. Do you have any user engagement metrics set up (using something like Mixtab) to see where the drop off happens? If you're seeing user growht, but low engagement it could be that the UX is not delivering on the value proposition. Maybe get some friends/family who use twitter alot to sign up and give step by step feedback along the process and do some customer interviews.
- mheap 14y ago
  We don't filter anything out, as that's against Twitter's ToS. We do however facilitate sending all tweets from a user into a folder you define. You can of course decide not to read that folder :) The UX on creating filters needs work, I agree. You can make filters as complicated as you like! e.g. "Any links tweeted by @tweetdigapp with the hashtag #opensource". We have metric tracking for most user actions. Home rolled though, and I've not heard of Mixtab. Will take a look at them, thanks.

by mheap 14y ago

KThornton 14y ago

Hootsuite is not a pretty UI :) So, isn't your filtering out a user the same as muting a user? I just realized you can add multiple criteria (i.e. From X user, and Y keyword) ... that is valuable. I didn't realize you could do that. (Psssst - see, UX!) :) I realize people want something pretty, and yes it's enticing but your question was why are people saying they love the idea, then signing up and not coming back. Do you have any user engagement metrics set up (using something like Mixtab) to see where the drop off happens? If you're seeing user growht, but low engagement it could be that the UX is not delivering on the value proposition. Maybe get some friends/family who use twitter alot to sign up and give step by step feedback along the process and do some customer interviews.

mheap 14y ago
We don't filter anything out, as that's against Twitter's ToS. We do however facilitate sending all tweets from a user into a folder you define. You can of course decide not to read that folder :) The UX on creating filters needs work, I agree. You can make filters as complicated as you like! e.g. "Any links tweeted by @tweetdigapp with the hashtag #opensource". We have metric tracking for most user actions. Home rolled though, and I've not heard of Mixtab. Will take a look at them, thanks.