2 ms·
This seems like a good idea if customers never ever know that someone else is at the same time getting a lower offer for the same thing. It seems like a PR dis
by duxup 1y ago
This seems like a good idea if customers never ever know that someone else is at the same time getting a lower offer for the same thing.
It seems like a PR disaster the moment people talk about the pricing / compare what they're seeing, and realize they've been tagged as someone Delta can scam and the relationship is broken on a very personal level.
"Delta hates me and chooses to charge me more, personally."
I'm not sure there's a good recovery path for that problem / what people will see as a very personal attack of sorts ...
- itake 1y agoFor many people, air travel is fungible. If Delta wants to charge me higher prices, I’ll choose a different airline. I feel like this is only gonna impact people that spend points or purchase flights directly on their platform and not people that are price shopping
- duxup 1y agoMy experience has been that purchasing airline tickets, hotels, etc non direct always carries a risk of some sort of problem. So I tend to go directly. Many 3rd party sites tend to be their own scam IMO.
- itake 1y agoFair. I believe some OTA is like Google flights enable you to price shop but still buy direct
- duxup 1y agoValid point, will be interesting.
- BobaFloutist 1y agoSure but a lot of people use 3rd party sites for price discovery and then book direct,and of the direct purchase is consistently dramatically more they'll likely mentally blacklist that airline.
- duxup 1y agoWill be interesting what if anything they do about that.