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I have this happen all the time in healthcare. I had someone from a specialist office call me and immediately ask me for my date of birth. Their surprise when I
by s3p 1y ago
I have this happen all the time in healthcare. I had someone from a specialist office call me and immediately ask me for my date of birth. Their surprise when I said no was incredible. But I agree with you, if THEY are the ones calling, they need to prove their identity.
- LorenPechtel 1y agoI've got one that their phone robot says it's a message from my doctor's office, does not identify the office. Almost dismissed it as garbage, then realized it could be related to an upcoming appointment. And it's not even really right--unspecified doctor of mine would be my PCP, not the specialist. Unfortunately, the medical world is caught between a rock and a hard place in this case. Can't give any info to anybody but the patient--which means they can't identify themselves when they call as the practice name directly reveals their specialty, or the doctor (google will reveal their area of practice.) And the office that's doing this is an area where some patients would want it confidential. I think maybe it could be resolved by having the medical world go to a correct horse battery staple model--on first contact you're given a set of random words that will be used as an identifier for future contacts. Each patient gets different words so all anyone else can infer is that it's a medical provider. I much prefer the places that go with don't leave a message/leave a brief message/leave a detailed message. No need to add security to situations that don't need it.