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I left Chase because their anti-fraud detection was so suspicious that Chase's own customer service told me it was fraud and had me close my checking account in

I left Chase because their anti-fraud detection was so suspicious that Chase's own customer service told me it was fraud and had me close my checking account in the middle of a vacation. Only later I put together it was legitimate fraud detectiontriggering on an unexpected transaction location.

RandomBacon 1y ago
I called the number on the back of my Chase credit card (which goes to a call center in what sounds like India), and the person told me he has to verify me by hanging up, and then not to call anyone because he will call back in a few minutes... (Probably while he's on a "bathroom break" running to the scam center on the next floor of the same building.) All the other times, they just ask for my verbal password to verify me. I reported it and they said they created a ticket, but a month later when I called for a follow-up on the ticket, they said they had no idea what I was talking about :-/ (If anyone from Chase reads this, I have the recordings of those calls if you want them.)
- nullc 1y ago
  In some instances where scambaters have hacked the scammers network video recorder you can see them working legitimate calls from the same desks... the outsourced call center can achieve 100% utilization by using all idle capacity for outbound fraud and if data access from the legitimate side helps with the criminal side, well that's just the synergy of horizontal integration for you.
- one_of_a_kind 1y ago
  [dead]
nobody9999 1y ago
>Only later I put together it was legitimate fraud detectiontriggering on an unexpected transaction location. If I use my Chase debit card more than fifty miles from my home, transactions are denied as potential fraud. Then again, if someone uses my card details at a gas station in Santo Domingo, DR, that's just fine, even though I'm using the card in my home town on the same day. It's maddening.

RandomBacon 1y ago

I called the number on the back of my Chase credit card (which goes to a call center in what sounds like India), and the person told me he has to verify me by hanging up, and then not to call anyone because he will call back in a few minutes... (Probably while he's on a "bathroom break" running to the scam center on the next floor of the same building.) All the other times, they just ask for my verbal password to verify me. I reported it and they said they created a ticket, but a month later when I called for a follow-up on the ticket, they said they had no idea what I was talking about :-/ (If anyone from Chase reads this, I have the recordings of those calls if you want them.)

nullc 1y ago
In some instances where scambaters have hacked the scammers network video recorder you can see them working legitimate calls from the same desks... the outsourced call center can achieve 100% utilization by using all idle capacity for outbound fraud and if data access from the legitimate side helps with the criminal side, well that's just the synergy of horizontal integration for you.
one_of_a_kind 1y ago
[dead]

nobody9999 1y ago

>Only later I put together it was legitimate fraud detectiontriggering on an unexpected transaction location. If I use my Chase debit card more than fifty miles from my home, transactions are denied as potential fraud. Then again, if someone uses my card details at a gas station in Santo Domingo, DR, that's just fine, even though I'm using the card in my home town on the same day. It's maddening.