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Yeah, I think they don't have any people working on the full UX flow, my bank does similarly weird stuff. The example that comes into mind is making transfers
by diggan 1y ago
Yeah, I think they don't have any people working on the full UX flow, my bank does similarly weird stuff.
The example that comes into mind is making transfers to my wife, where every time I do it, they ask me to confirm a bunch of questions to make sure it's not a scam/fraud, which fine, good idea. Once I confirm, they display another notice telling me they won't ask for a confirmation/2FA code because I make transfers to that account so frequently.
The only reason I can come up with why it is like that, is because there isn't a single person/group responsible for the full experience.
- x0x0 1y agoThe idiots at my former credit union apparently subcontract out their credit cards to some east coast bank, whereas my bank and I live on the west coast. I saw some bank from Florida, that I'd never heard of, calling me on my cell. I assumed it was some sort of scam and ignored it. They're too stupid to get a phone number which has caller id set up to read the name of credit union with whom I did business. Just amazing.
- godelski 1y ago> I think they don't have any people working on the full UX flow Probably right, but this is the importance of dogfooding. I really think this stuff happens because everyone is in such a rush and doesn't take a few minutes to think things though, which requires thinking about everything as a whole.