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My mom was recently phished. The scammer got into her bank accounts and charged a bunch of air india tickets to her credit card and used zelle to transfer money
by imzadi 1y ago
My mom was recently phished. The scammer got into her bank accounts and charged a bunch of air india tickets to her credit card and used zelle to transfer money out. When we reported it to the bank they said it wasn't covered because their fraud protection doesn't cover scams. So the banks just don't care. (It was Capital One FYI)
- notpushkin 1y ago> their fraud protection doesn't cover scams Eh?
- imzadi 1y agoWhen I talked to the bank I was like "So if she had just lied and said she didn't know how they got her information she would have been covered, but since she was honest and admitted to being scammed she is getting punished?"
- kevin_thibedeau 1y agoA retail bank with a massive advertising budget has to pinch pennies somewhere.
- FireBeyond 1y agoOne of Zelle's explicit design goals, couched in customer convenience, was as a mechanism to offload as much fraud liability onto the customer and away from the member banks.
- imzadi 1y agoIt wasn't just the zelle they didn't cover. They are expecting her to pay back the $3k in airline tickets charged to her visa (not a debit card).