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Indian banks and their websites are likely among the worst in the world. The fact that many situations require printing forms, dealing with SMS-based 2FA, multi
by eldaisfish 1y ago
Indian banks and their websites are likely among the worst in the world. The fact that many situations require printing forms, dealing with SMS-based 2FA, multiple passwords, sometimes with different requirements… I’m not surprised that many Indians still prefer the hassle of visiting a branch.
- 0x5FC3 1y agoI assure you, dealing with the staff at the bank is different ball game altogether. I had to write 3 different "letters" (paper pen) to have a phone number typo (on their part) corrected.
- sometimes_all 1y agoThe branches are worse. Staff rotates _constantly_. Most of the new ones don't know anything, including most straightforward things people go to branches for. Almost everyone from the tellers to the branch manager is mandated to upsell/cross-sell something or the other, and in the most non-transparent way possible (so that the right people get the commission). Need a bank locker? Jack up your savings account balance. Need a credit card? Get a unit-linked insurance plan, else don't waste our time. A couple of tellers will start calling random people to sell things (in direct violation of central bank rules).
- never_inline 1y agoIndian government's websites (eg: IRCTC train booking, exam registration portals) are worse IME.