>Click-bait headline makes you think otherwise, but this is just standard hospitality stuff. It's so standard that it's actually part of the training at that u

>Click-bait headline makes you think otherwise, but this is just standard hospitality stuff. It's so standard that it's actually part of the training at that universally-known 0 michelin star italian travesty, the olive garden. When I worked there we called it "surprise and delight" because I'm sure if we called it collecting the dots we had to pay Danny Meyer. We were taught to observe our guests and even ask some questions in order to gather intel and then confer w the MoD in order to brainstorm ways to make the guest's visit special. We didn't have the resources to do things like the Pequod's scene from The Bear but what we could do we took great pride in doing. Our store was in the area where a soup called stellini is available. It's basically a chicken noodle soup w little pasta stars, spinach and meatballs, derived from a Pittsburgh-area specialty called wedding soup. Idk who in an olive garden in another state let slip that their large party was from Pittsburgh but the GM from that store called us and we overnighted a bunch of stellini to that restaurant (at corporate's expense, of course) just so they could have the same experience at this other store that they do at home.