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https://en.wikipedia.org/wiki/Clienteling https://en.wikipedia.org/wiki/Clienteling Anyone in service-oriented business is or ought to be familiar with the gen
by CGMthrowaway 1y ago
https://en.wikipedia.org/wiki/Clienteling https://en.wikipedia.org/wiki/Clienteling
Anyone in service-oriented business is or ought to be familiar with the general concepts. I have a whiteboard next to my desk with the names and ages of people's kids.
And for those worried about the creepiness of it all, privacy and discretion are also core concepts of service/hospitality when done well.
- randycupertino 1y agoI used to work with the lady who fashioned herself a "networking genius" and her secret was keeping a giant one-note with pictures of everyone's pets. She took their pet pics off facebook and instagram and would ask about how they were in meetings. One time she was screensharing and I saw it and asked her what it was. My dog was in there.