4 ms·
My taste of their return policy involved me taking back my busted iphone 4 that was 3 months old into the Apple store expecting a good outcome, like I always he
by se85 14y ago
My taste of their return policy involved me taking back my busted iphone 4 that was 3 months old into the Apple store expecting a good outcome, like I always hear on the internet, instead I was accused of being a liar and that the phone was water damaged and that they could not do anything for me.
Mind you, I had not even gotten to the genius bar at this point and they had not even looked at the white stickers inside the phone and socket to look for water damage.
Looking up my name also would have indicated I too had spent thousands on apple products.
I had to fight and claw my way through multiple managers and then multiple people at the genius bar before I finally got my phone replaced, and in the end, the way the replacement phone was issued to me was almost like I was being given hush money to shut up and go away. It was pretty ridiculous and extremely unprofessional.
It's not even my worst experience at an Apple Store, which says a lot.
I'm still a big fan of Apple's products, but not a fan at all of the Apple Store, and it is unlikely I will ever step foot in one again after what I've had to endure.
Then again, this all happened in Australia, and our standards with customer service are noticeably much, much lower than in America, so maybe that had something to do with it and the Apple Stores in America do have the excellent customer service I keep hearing about
- calbear81 14y agoWell, I've always gone to the stores in the San Francisco Bay Area and people here are generally Apple friendly and those I've talked to at the stores seem to be fairly happy. Maybe there's less Apple-geeks working at the stores down under?
- se85 14y agoI believe that. San Fransisco is an amazing place full of amazing people. Unfortunately over here in Australia, I suspect it is just the general state of any industry involving customer service. When going to many of the restaurants in Sydney it is extremely rare to experience the kind of customer service which you take for granted over there. We don't do tipping, so that probably explains that. There are no shortage of apple geeks in Sydney. Theres two Apple Stores in Sydney now as a matter of fact - both on George St (the main street that goes through the Sydney CBD)! Sydney is a lot like SFO was to me in the sense that its impossible to go out in public for more than a couple of minutes without seeing somebody using an apple product! For whatever reason though, it seems that Apple Australia keeps hiring the people who really don't show a great deal of passion in Apple at all (or people for that matter) I'm sure theres plenty of good people working at the Apple stores around Australia, unfortunately I always seem to get the opposite, perhaps I'm just extremely unlucky, but I feel its gone well past that point now.