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Will AI take their jobs? This seems like what current LLMs would be best at.
by kragen 1y ago
Will AI take their jobs? This seems like what current LLMs would be best at.
- swarnie 1y agoThat's a really tough call, what sets off your internal "Scam alert" more, a thick Indian accent from a busy call centre or a TikTok robot voice?
- willvarfar 1y agoAs genuine customer service migrates to robots, it may change expectations as to what sounds legitimate? So in the future the genuine human ringing you up would smell like a scam whereas the genuine robot will have weight - irregardless of its legitimacy?
- swores 1y agoThe best AI voice generation is already much more realistic than the typical TikTok robotic voices, and they're only going to get better. It won't be long before the only reason anyone will generate artificial voices that are obviously fake will be choice, not tool limitations.
- Incipient 1y agoThe tiktok robot voice is deliberate I believe, it's branding. It's not a limitation of technology.
- Cthulhu_ 1y agoThe tiktok robot voice is old news, they can do realistic-enough human-like voices now, with verbal tics and everything.
- djaychela 1y agoFrom what I've read, the cost of an llm would be greater than the current operators who are effectively enslaved. If it were cheaper then possibly - certainly easier to manage than people who would try to escape their dire situation here.
- ethan_smith 1y agoCurrent LLMs still struggle with real-time dynamic conversation and cultural context switching that sophisticated scams require, though they excel at scripted interactions and will likely augment rather than replace human scammers in the near term.
- pavel_lishin 1y agoWould they be good enough to defraud an elder on the verge of dementia?
- Strom 1y ago> that sophisticated scams require Yes, but most of these scam call centeres don't engage in sophisticated scams. They have pople fumbling through scripts. There's not much improvising. It's all about the quantity and finding the victims who are willing to look past the sea of red flags.
- thephyber 1y agoLLMs will be used to optimize the scripts and to create the backstory of the fraudulent social media accounts. It won’t take the jobs of the call center slaves.
- dragonwriter 1y agoWhy not? As well as optimizing the scripts, AI callers can deliver them, and even optimize voice/accent/delivery for manipulating the particular target.
- jjmarr 1y agoThis could be said about basically any field of work.