2 ms·
Japanese customer service (“omotenas”) emphasizes anticipating needs and delivering respectful, consistent service, not improvisation. It can feel rigid (no men
by op00to 1y ago
Japanese customer service (“omotenas”) emphasizes anticipating needs and delivering respectful, consistent service, not improvisation. It can feel rigid (no menu changes), but it’s not about ignoring or dominating it customers. If a place can accommodate a food sensitivity, they usually will. If they truly can’t, they’ll tell you clearly rather than risk doing it wrong. It’s a cultural focus on doing things properly and fairly, not a lack of care or some sort of holier-than-thou feeling.
- astrange 1y agoYes, the dietary restriction thing has become less of an issue, as there's more immigrants/tourists and more interest in vegan food recently. But Japanese businesses can be very risk-avoidant, so they're relatively happy to not make a sale if it could possibly cause any trouble, compared to what Westerners might expect.