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I've always been told while renting a car that any dent/ding smaller than a golf ball was considered wear and tear, and I've never had a problem over at least 5

I've always been told while renting a car that any dent/ding smaller than a golf ball was considered wear and tear, and I've never had a problem over at least 50 car rentals. However, I've always noticed that Hertz is very dependent on the particular branch you rent from, and I generally avoid them unless I have met the general manager for the location and gotten to know them. In that case, it's been the _best_ company I've used. Otherwise, I stay far, far away. Enterprise seems more consistent.

Natsu 1y ago
I wonder if Hertz will someday pivot into making donuts at this rate.
- schrodinger 1y ago
  timmmmme to make the donuts! :)
Spagbol 1y ago
I personally had a terrible experience with Enterprise. They were great right up until they tried to pass off preexisting damage as something I had done (it was odd damage to the roof, which I couldn't see prior to taking the car without a stool or something), based on no evidence. They wanted me to pay over 2k for repairs, and I fought and fought to see their "evidence" and get it overturned all while they said "the investigation is already complete" and insisted I pay the damages immediately. I managed to find an agent that finally showed me there was no evidence. When I told them I would file a complaint to the Better Business Bureau I got an email within hours dropping the claim with many apologies, and a personal call from the manager who had been impossible to get a hold of prior to this. It was a relief but I am disgusted by the whole debacle. The nice salesperson front drops away quickly when they say you owe them a claim, then they become a nightmare to deal with. Personally I will never rent from them again. If you ever do rent a car, make sure to take a good video around the car, of the roof, and the underside and inside for good measure.

Natsu 1y ago

I wonder if Hertz will someday pivot into making donuts at this rate.

schrodinger 1y ago
timmmmme to make the donuts! :)

Spagbol 1y ago

I personally had a terrible experience with Enterprise. They were great right up until they tried to pass off preexisting damage as something I had done (it was odd damage to the roof, which I couldn't see prior to taking the car without a stool or something), based on no evidence. They wanted me to pay over 2k for repairs, and I fought and fought to see their "evidence" and get it overturned all while they said "the investigation is already complete" and insisted I pay the damages immediately. I managed to find an agent that finally showed me there was no evidence. When I told them I would file a complaint to the Better Business Bureau I got an email within hours dropping the claim with many apologies, and a personal call from the manager who had been impossible to get a hold of prior to this. It was a relief but I am disgusted by the whole debacle. The nice salesperson front drops away quickly when they say you owe them a claim, then they become a nightmare to deal with. Personally I will never rent from them again. If you ever do rent a car, make sure to take a good video around the car, of the roof, and the underside and inside for good measure.