>I’d argue that it costs more to implement and maintain dark patterns in the software than to do happy paths. I would agree with this argument. After all, you

>I’d argue that it costs more to implement and maintain dark patterns in the software than to do happy paths. I would agree with this argument. After all, you have to staff the customer service phone lines now to cancel service. It follows that presumably customer service's capacity to retain customers/revenue is profitable after factoring in costs for their wages and overhead. Dark patterns may cost money vs light patterns, but they also may have more net profit.