<RANT> I recently tried to downgrade Xfinity service. App did not have the button so I had to call. First, I had to battle my way out of the robotic loop. Then

<RANT> I recently tried to downgrade Xfinity service. App did not have the button so I had to call. First, I had to battle my way out of the robotic loop. Then, when I finally got to a human support person, they kept trying to upsell me on additional services. I told them that I wanted to downgrade. Since this would probably would hurt their performance score, they redirected me to another rep after fiddling for 30 minutes. When I was transferred, I became more angry. I finally got the new rep to downgrade my service when I threatened to cancel. All-in-all the whole thing took about an hour. </RANT> We absolutely need 1-click cancellation or plan change buttons on these service providers' websites.