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I’d argue that it costs more to implement and maintain dark patterns in the software than to do happy paths. It also costs customers time and money to jump thro
by trymas 1y ago
I’d argue that it costs more to implement and maintain dark patterns in the software than to do happy paths. It also costs customers time and money to jump through hoops to end service you don’t want and need.
In MAGA terms - if your business cannot survive in free market competition without scam schemes - it’s “unamerican” and shouldn’t be a business.
- amy214 1y ago>I’d argue that it costs more to implement and maintain dark patterns in the software than to do happy paths. I would agree with this argument. After all, you have to staff the customer service phone lines now to cancel service. It follows that presumably customer service's capacity to retain customers/revenue is profitable after factoring in costs for their wages and overhead. Dark patterns may cost money vs light patterns, but they also may have more net profit.