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> That signal simply doesn't reach all interested parties, Sure it does. I, the customer, see both the price and the service. If I'm willing to pay more for
by anamax 14y ago
> That signal simply doesn't reach all interested parties,
Sure it does. I, the customer, see both the price and the service. If I'm willing to pay more for more service, I can do so.
And, this signal also reaches the employees as well. If you don't like it, go elsewhere. If you're right about how valuable your service is, customers will make the same choice. If you're wrong....
- deleted 14y ago[deleted]
- hackinthebochs 14y agoWhat about products that have no aspect of customer service, say canned tuna? The point is that there are classes of products with no meaningful level of customer service to the final consumer. Or, any consideration of service is trumped by lower cost. In both of these cases the market will not correct for overbearing management.