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You add more and more diagnostics (e.g. logging) in that area till you manage to track down the bug. Over several years this should be possible. At that point y

You add more and more diagnostics (e.g. logging) in that area till you manage to track down the bug. Over several years this should be possible. At that point you can either fix the bug directly or do it properly by first reproducing the bug (in a test) and then fixing it.

inanutshellus 1y ago
How do you close a bug you cannot reproduce? Said another way - If they can't reproduce it, they can't close it. They may well have fixed it already, but without a way to reproduce it the only prudent behavior is to leave it open and wait for the next diagnostic file to be uploaded.
- naasking 1y ago
  That's not the only prudent behaviour, as the OP said, the prudent behaviour is to add more diagnostics and guards against the conditions that lead up to the bug.
  - godelski 1y ago
    Okay, let's assume more diagnostics and guards were added. Now re-answer the above questions with these assumptions. - How do you fix a bug you can't reproduce? - How do you *close* a bug report when you can't reproduce? Being generous here, we're assuming there's 17 years worth of diagnostics and safety guards added but through that time the bug still isn't reproducible. Let's try to answer the questions under these assumptions.
    - naasking 1y ago
      If you've added guards and diagnostics, then you close it until someone else files a follow-up, then it can be re-opened. There's no sense keeping it open unless there are ongoing reports of the issue.
      - justin66 1y ago
        There are users in the comments here reporting the issue affects them. Would some noble purpose be served by closing the existing issue in the hope that they'll complain via more official channels?
        godelski 1y ago
        Hopefully those people will report the issue in the bug report and try to help the devs reproduce the issue. Especially since it is linked.
        justin66 1y ago
        I don't think one more user report is going to be the difference that pushes them over the finish line after two decades. Let's not pretend the developers have been taking this bug seriously.
        godelski 1y ago
        They still have it marked as unreproducible. What do you expect them to do if they can't reproduce? So yeah, I do think more user reports can help. At worse, it will make them take it more seriously if there are more reports. You also are falling to observation bias. You can see linked in the issue as well as by searching that there are similar issues that were resolved and marked solved. So I don't think they were just doing nothing as everyone seems to be assuming.
        deleted 1y ago
        [deleted]
        account42 1y ago
        Have the been any potential fixes made since those reports?
        1y ago
- Nition 1y ago
  The way I've dealt with that in the past is putting into into Review or whatever the equivalent is, make a note ("cannot repro, but attempted potential fix in version XXXX, moving to review, please reopen if anyone reports this again) and then if nobody reports it still happening for x amount of time (e.g. 12 months), close it. Can always reopen it if it gets reported again beyond that.

inanutshellus 1y ago

How do you close a bug you cannot reproduce? Said another way - If they can't reproduce it, they can't close it. They may well have fixed it already, but without a way to reproduce it the only prudent behavior is to leave it open and wait for the next diagnostic file to be uploaded.

naasking 1y ago
That's not the only prudent behaviour, as the OP said, the prudent behaviour is to add more diagnostics and guards against the conditions that lead up to the bug.
- godelski 1y ago
  Okay, let's assume more diagnostics and guards were added. Now re-answer the above questions with these assumptions. - How do you fix a bug you can't reproduce? - How do you *close* a bug report when you can't reproduce? Being generous here, we're assuming there's 17 years worth of diagnostics and safety guards added but through that time the bug still isn't reproducible. Let's try to answer the questions under these assumptions.
  - naasking 1y ago
    If you've added guards and diagnostics, then you close it until someone else files a follow-up, then it can be re-opened. There's no sense keeping it open unless there are ongoing reports of the issue.
    - justin66 1y ago
      There are users in the comments here reporting the issue affects them. Would some noble purpose be served by closing the existing issue in the hope that they'll complain via more official channels?
      - godelski 1y ago
        Hopefully those people will report the issue in the bug report and try to help the devs reproduce the issue. Especially since it is linked.
        justin66 1y ago
        I don't think one more user report is going to be the difference that pushes them over the finish line after two decades. Let's not pretend the developers have been taking this bug seriously.
        godelski 1y ago
        They still have it marked as unreproducible. What do you expect them to do if they can't reproduce? So yeah, I do think more user reports can help. At worse, it will make them take it more seriously if there are more reports. You also are falling to observation bias. You can see linked in the issue as well as by searching that there are similar issues that were resolved and marked solved. So I don't think they were just doing nothing as everyone seems to be assuming.
        deleted 1y ago
        [deleted]
      - account42 1y ago
        Have the been any potential fixes made since those reports?
        1y ago
Nition 1y ago
The way I've dealt with that in the past is putting into into Review or whatever the equivalent is, make a note ("cannot repro, but attempted potential fix in version XXXX, moving to review, please reopen if anyone reports this again) and then if nobody reports it still happening for x amount of time (e.g. 12 months), close it. Can always reopen it if it gets reported again beyond that.