5 ms·

It happens to me regularly. You can fix it by redownloading the message from the server using the "repair folder" feature, and I have backup, but it IS infuriat

It happens to me regularly. You can fix it by redownloading the message from the server using the "repair folder" feature, and I have backup, but it IS infuriating. I have no good alternative to thunderbird, it does so much of what I want. But this bug is awful.

atoav 1y ago
I have been using TB on all operating systems with 8 or 9 users since 2006 and I never even once encountered this issue. As a software developer fixing stuff like this is only possible if you can reproduce it or otherwise get logs, telemetry and similar things, otherwise it is pretty much just guesswork. Granted given the severity of the consequences I would've chosen a more defensive move-strategy (e.g. one that deletes mails only once they have been copied verifiably), but that would have significant performance impacts in the 99.99% of cases where it works, so finding the real problem is preferable. The truth is that if this happens to you regularly, that you are probably the prime person to gather more data on this. Call it giving back to Open Source software.
- jraph 1y ago
  > I have been using TB on all operating systems with 8 or 9 users since 2006 and I never even once encountered this issue. Same but I never move my emails to local folders.
- account42 1y ago
  > As a software developer fixing stuff like this is only possible if you can reproduce it or otherwise get logs, telemetry and similar things, otherwise it is pretty much just guesswork. As a software developer you should be able to reason about your code and work backwards from the observed result to investigate possible causes. When a plane crashes or bridge collapses the engineers tasked with finding the cause don't just throw up their hands if they can't make it happen again.
severino 1y ago
> You can fix it by redownloading the message from the server But OP said it also deletes the message in the server, so it may be a different bug, right?
- Aachen 1y ago
  Note that this is why you use copy, check, then delete, instead of just "move" data, whenever it's important that the process works correctly Even if the software doesn't have known bugs, I do it if the data is important enough and especially if I were to not have a backup (for example, because the storage provider takes care of backups and redundancy. I personally like to have another copy that I manage myself, but how many people have their IMAP emails or Spotify playlist data backed up for example? I do, but not many people I think)
  - Xss3 1y ago
    No. The bug happens with copying.
    - account42 1y ago
      The bug may happen there but the data loss happens when deleting the original without verifying the copy.
krastanov 1y ago
I have the same infuriating issue. Still using thunderbird because of principles, etc, etc. But this does seem to be a different issue from the one OP mentioned. Seems to be actually this one: https://connect.mozilla.org/t5/discussions/thunderbird-search-finds-old-email-but-doesn-t-open-it-problem/m-p/51569 https://connect.mozilla.org/t5/discussions/thunderbird-searc... (with suggested solution)

atoav 1y ago

I have been using TB on all operating systems with 8 or 9 users since 2006 and I never even once encountered this issue. As a software developer fixing stuff like this is only possible if you can reproduce it or otherwise get logs, telemetry and similar things, otherwise it is pretty much just guesswork. Granted given the severity of the consequences I would've chosen a more defensive move-strategy (e.g. one that deletes mails only once they have been copied verifiably), but that would have significant performance impacts in the 99.99% of cases where it works, so finding the real problem is preferable. The truth is that if this happens to you regularly, that you are probably the prime person to gather more data on this. Call it giving back to Open Source software.

jraph 1y ago
> I have been using TB on all operating systems with 8 or 9 users since 2006 and I never even once encountered this issue. Same but I never move my emails to local folders.
account42 1y ago
> As a software developer fixing stuff like this is only possible if you can reproduce it or otherwise get logs, telemetry and similar things, otherwise it is pretty much just guesswork. As a software developer you should be able to reason about your code and work backwards from the observed result to investigate possible causes. When a plane crashes or bridge collapses the engineers tasked with finding the cause don't just throw up their hands if they can't make it happen again.

severino 1y ago

> You can fix it by redownloading the message from the server But OP said it also deletes the message in the server, so it may be a different bug, right?

Aachen 1y ago
Note that this is why you use copy, check, then delete, instead of just "move" data, whenever it's important that the process works correctly Even if the software doesn't have known bugs, I do it if the data is important enough and especially if I were to not have a backup (for example, because the storage provider takes care of backups and redundancy. I personally like to have another copy that I manage myself, but how many people have their IMAP emails or Spotify playlist data backed up for example? I do, but not many people I think)
- Xss3 1y ago
  No. The bug happens with copying.
  - account42 1y ago
    The bug may happen there but the data loss happens when deleting the original without verifying the copy.

krastanov 1y ago

I have the same infuriating issue. Still using thunderbird because of principles, etc, etc. But this does seem to be a different issue from the one OP mentioned. Seems to be actually this one: https://connect.mozilla.org/t5/discussions/thunderbird-search-finds-old-email-but-doesn-t-open-it-problem/m-p/51569 https://connect.mozilla.org/t5/discussions/thunderbird-searc... (with suggested solution)