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They don't agree to be held to that standard, period. Please illustrate how if you think differently.
by johnklos 1y ago
They don't agree to be held to that standard, period. Please illustrate how if you think differently.
- danpalmer 1y agoAs a Google SRE (personal opinion) I feel I'm held to a pretty high standard for oncall responsibilities and support of production services. Unfortunately I'm under NDA for many of the details, but I certainly don't think that most companies are held to the standards I feel we're providing. As a previous Google Cloud customer, we got pretty good support and responsiveness to outages. The details of any SLAs will vary by customer and contract, but there's accountability there.