However I think it would remove the case of the bit outright making up non-existent stuff. It could still always be just plain wrong, but in a more human sort o

However I think it would remove the case of the bit outright making up non-existent stuff. It could still always be just plain wrong, but in a more human sort of way. A real support person may be wrong about some precise detail of what they’re recommending, but unlikely to just make up something plausible.