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Their corporate support is a joke. When we bring a problem to them, which we pay them for, the turn around time is awful, and about 2/5 cases I end up having t

Their corporate support is a joke. When we bring a problem to them, which we pay them for, the turn around time is awful, and about 2/5 cases I end up having to break out the debugging tools and root cause/fix fix it because their support engineers can't be bothered. Especially their nVidia support. Worse than useless.

tremon 1y ago
Why should SuSE be on the line for supporting nVidia, rather than nVidia itself or your hardware supplier? Or is SuSE now also selling corporate computer hardware?
- shakna 1y ago
  Because its in scope for their support license that you're paying them for. nVidia is neither Java nor a web server. https://www.suse.com/support/policy-products/ https://www.suse.com/support/policy-products/
  - tremon 1y ago
    I'm unsure what argument you are trying to make here? The page you linked makes no reference at all to nVidia. And directly below where it mentions Java (web servers are not mentioned at all, only web browsers), it also excludes: * All 3rd party binaries such as fonts, sounds, artwork and branding And further down, it also excludes: * Packages without public available source * Packages with non-Open Source license I'm not sure if SuSE considers nVidia drivers to be 3rd party or not, but they are definitely without public available source and without an Open Source license.
    - shakna 1y ago
      Hardware is not excluded. Driver in-kernel are not excluded - ALL service packs are included. ALL modules are included. nVidia not being mentioned, means they're not excluded. nVidia certainly seem to think that their drivers are open source [0]. You'll also note that nVidia seem to think SUSE will provide source for those driver modules, in that announcement. [0] https://developer.nvidia.com/blog/nvidia-releases-open-source-gpu-kernel-modules/ https://developer.nvidia.com/blog/nvidia-releases-open-sourc...
- DrillShopper 1y ago
  Because SuSE has YES-certified the hardware it's running on.
pch00 1y ago
> Their corporate support is a joke. SUSE also really like their "I didn't expect the Spanish Inquisition!"-style random subscription audits too.
MediocreSysEgnr 1y ago
Enthusiastically agree. A point of curiosity… are you in the Americas or in Europe? I’ve often wondered if the support is better if one is on the “correct”side of the Atlantic. At a minimum, one would have the benefit of having time zone alignment with Engineering staff. “We’re waiting for Engineering in Germany to get back to us.” is a common refrain.
- FirmwareBurner 1y ago
  [flagged]
  - robotnikman 1y ago
    >That's why they have no international tech companies Well, they do have SAP. Though based on what I've heard their support is not exactly top notch
    - saubeidl 1y ago
      Don't forget about Siemens!
    - _djo_ 1y ago
      And Software AG, Amadeus, Infineon, NXP, ASML, Adyen, etc.

tremon 1y ago

Why should SuSE be on the line for supporting nVidia, rather than nVidia itself or your hardware supplier? Or is SuSE now also selling corporate computer hardware?

shakna 1y ago
Because its in scope for their support license that you're paying them for. nVidia is neither Java nor a web server. https://www.suse.com/support/policy-products/ https://www.suse.com/support/policy-products/
- tremon 1y ago
  I'm unsure what argument you are trying to make here? The page you linked makes no reference at all to nVidia. And directly below where it mentions Java (web servers are not mentioned at all, only web browsers), it also excludes: * All 3rd party binaries such as fonts, sounds, artwork and branding And further down, it also excludes: * Packages without public available source * Packages with non-Open Source license I'm not sure if SuSE considers nVidia drivers to be 3rd party or not, but they are definitely without public available source and without an Open Source license.
  - shakna 1y ago
    Hardware is not excluded. Driver in-kernel are not excluded - ALL service packs are included. ALL modules are included. nVidia not being mentioned, means they're not excluded. nVidia certainly seem to think that their drivers are open source [0]. You'll also note that nVidia seem to think SUSE will provide source for those driver modules, in that announcement. [0] https://developer.nvidia.com/blog/nvidia-releases-open-source-gpu-kernel-modules/ https://developer.nvidia.com/blog/nvidia-releases-open-sourc...
DrillShopper 1y ago
Because SuSE has YES-certified the hardware it's running on.

pch00 1y ago

> Their corporate support is a joke. SUSE also really like their "I didn't expect the Spanish Inquisition!"-style random subscription audits too.

MediocreSysEgnr 1y ago

Enthusiastically agree. A point of curiosity… are you in the Americas or in Europe? I’ve often wondered if the support is better if one is on the “correct”side of the Atlantic. At a minimum, one would have the benefit of having time zone alignment with Engineering staff. “We’re waiting for Engineering in Germany to get back to us.” is a common refrain.

FirmwareBurner 1y ago
[flagged]
- robotnikman 1y ago
  >That's why they have no international tech companies Well, they do have SAP. Though based on what I've heard their support is not exactly top notch
  - saubeidl 1y ago
    Don't forget about Siemens!
  - _djo_ 1y ago
    And Software AG, Amadeus, Infineon, NXP, ASML, Adyen, etc.