"Tell me the most common reasons for tickets" "Find tickets involving feature X" "Find tickets where the customer became angry or agitated" We're doing somet

"Tell me the most common reasons for tickets" "Find tickets involving feature X" "Find tickets where the customer became angry or agitated" We're doing something similar at work to analyze support cases. We have some structed fields but want to also do some natural language processing on the ticket to extract data that isn't captured in the structured fields. Think topic extraction and sentiment analysis of ticket text We're not using MCP but looking into LLM enrichment/feature extraction