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I've used a learning platform called Brilliant in the past. The cancellation process was so convoluted that it was impossible to cancel the account. Dark patter
by beezlewax 1y ago
I've used a learning platform called Brilliant in the past. The cancellation process was so convoluted that it was impossible to cancel the account. Dark patterns and confusing language.
They refused to refund me and after I thought I'd cancelled and I had to run a charge back from my bank.
This is nefarious behaviour on their part and consumers need to be protected from it.
- fuzztester 1y agoDo you mean brilliant.org ?
- beezlewax 1y agoYes
- trueismywork 1y agoIn contrast in EU, I sent an email to my service to cancel and they forgot to cancel. I just sent them another email with proof of email and they realised they missed the old one and canceled retroactively and refunded money to my account.
- pbh101 1y agoThis has not been my experience cancelling eu services.
- dubcanada 1y agoCare to expand beyond a meaningless statement? What has your experience been?
- pbh101 1y agoJust that: my experience has been roughly the same in an EU country and the US: there was not some magical interface or customer-centric viewpoint the imbued everything by virtue of the EU.
- chrisandchris 1y agoFor example, in Switzerland you cannot cancel your landline or mobile phone subscription (at the two largest providers) without calling or chatting to customer support. They excluded "cancellation by mail/e-mail" explicitly in their terms of use. I recently tried to cancel my landline and first they told me I could only cancel within 1 to 3 months up to the expiration, not earlier (which is clearly against any existing law).
- beezlewax 1y agoI am in the EU.
- injidup 1y agoI call bullshit. https://help.brilliant.org/en/articles/741701-how-can-i-cancel-my-subscription https://help.brilliant.org/en/articles/741701-how-can-i-canc...
- whycome 1y agoWhat happens when you click the link in that article? “You can cancel your subscription at any time by clicking the "cancel" button on your subscription settings page, here.“ It leads to a 404. With the benefit of the doubt, I’m not logged in — but it shouldn’t lead to a 404.
- deleted 1y ago[deleted]
- beezlewax 1y agoTheir help says on thing while Their app another. At least that was my experience. They refused to refund me when it was clear I'd tried to cancel. I'd even gotten an onscreen message saying something like "your subscription will be cancelled".
- apwell23 1y agoi only subscribe to services through app store on my iphone. even if costs me premium.
- whamlastxmas 1y agoI use privacy dot com cards I can turn off in a single click
- apwell23 1y agodoesn't stop it from being sent to collections. wtf are ppl downvoting this. i had it happen to me.
- derwiki 1y agoI guess not; but I also use Privacy.com cards and have never ended up in collections when I pause a card to cancel a service.
- rsanek 1y agoonce something is in collections, you can negotiate to pay a fraction of the original price. it's actually harder to do so before then. or, you can just not pay even through collections. rarely does it impact credit score (much). lots of kinds of debt even legally can't (eg <$500 medical debt)
- apwell23 1y ago> you can negotiate to pay a fraction of the original price. what gives you the negotiating power ? they can simply dock you on your credit report. thats what comcast did to me. they didn't care about negotiating
- hexyl_C_gut 1y agoI think that is how collections work. When a business can't get you to pay they sell the right to collect it to another "collections" business (let's call it Y). Y pays a fraction of the amount owed for the right so even if they can get you to pay like 25%, they are still making a profit.
- ethagnawl 1y agoI learned the hard way that they also bill annually by default. As soon as my family's week long trial was up, they billed me for an entire year. Yes, it's on me for not reading the T&C (I was hastily trying to find an activity for my kid which was somewhat constructive ...) but I just don't understand this race-to-the-bottom/rent-seeking behavior. There was once a possibility that I'd renew our membership and recommend it to other families because we got so much out of the service but that's not happening now -- quite the opposite, in fact.
- beezlewax 1y agoIt's not really on you though.. they word things in a way that'd makes it less than obvious what you're signing up for. Then they make cancelling difficult. It all done in bad faith and an instant black mark against any company.
- zeven7 1y agoI saw a Brilliant job posting the other day. I was thinking of applying to work there. I randomly saw this comment, and now I won’t. So thanks for the heads up.