I'll show my ass on this, but calling someone is absolutely an order of magnitude more effort than checking online. Anytime I have to put in an order via phone

I'll show my ass on this, but calling someone is absolutely an order of magnitude more effort than checking online. Anytime I have to put in an order via phone or place a reservation, I do a mental check of if I actually care enough to not just go with something else. There's a social battery cost associated with it, even higher than talking to someone in person.