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We recently started using LLMs at our company, and the first job I had was to transcribe 20k customer calls and extract the following info: 1) what products we
by kgeist 1y ago
We recently started using LLMs at our company, and the first job I had was to transcribe 20k customer calls and extract the following info:
1) what products we're usually compared to
2) what problems users have with our software
3) what use cases users mention most often
What used to take weeks of research took just a couple of hours. It helped us form a new strategy and brought real business value.
I see LLMs as just a natural language processing engine, and they're great at that. Some people overhype it, sure, but that doesn't change the fact that it's been genuinely useful for our cases. Not sure what's up with all those "LLM bad" articles. If it doesn't work for you, just move on. Why should anyone have to prove anything to anyone? It's just a tool.
- hx8 1y agoI think you are underestimating the negative impacts that overhype cause. It's distorting the market, causing over investment, preemptively slashing departments, and creating an expectation that will never be meet. These articles are important for cooling expectations. When people sell LLMs, they usually aren't talking about summarizing customer support calls, they are trying to sell the idea of firing customer support staff.
- DebtDeflation 1y agoIf anything, the LLM overhype is starting to die down........to make way for the AI Agent hype which is on trajectory to be 1000X worse. People are writing articles and making videos about how AI Agents will replace SaaS. What?
- kgeist 1y agoThe OP compares the current LLM hype to crypto, but I think it's more fair to compare it to the dotcom bubble. When a new, interesting technology appears, there's always a lot of hype around it - I think it's natural. People are still figuring out what works and what doesn't. Naturally, some overoptimistic people overhype it. The dotcom bubble burst; nonetheless, the internet is now an integral part of our lives. Despite the hype, crypto was always a very niche area, while currently even my grandmother uses ChatGPT - just like the internet.
- DebtDeflation 1y agoOh 100% the comparison to dotcom is better than crypto. Despite the hype, AI and dotcom both were useful, crypto was always a grift.
- herbst 1y agoThis very much. People who claim there is no real use of LLM never faced the problem of processing a lot of data in kinda reliably way. For years most of the translations on the web didn't have context. Now they can have.