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You're going to HAVE to give them support, if only to get them setup. Think long and hard if selling this sort of on-prem version of your product makes sense fo
by eschneider 1y ago
You're going to HAVE to give them support, if only to get them setup. Think long and hard if selling this sort of on-prem version of your product makes sense for YOU. If not, it's likely going to be an expensive distraction and just tell the customer no, you don't sell and support product X that way.
They very likely will be back and if not, no hard feelings.
- AbbeyRoadRunner 1y agoIt does have much sense what you say. So 1. is off the table. What I am pondering on is how much is worth the IP or to take it from another angle - how much should I charge for it as it's ready now (so we can ship it tomorrow vs. they have to wait for development) + it has been tested in the field so most of QA phase is gone.
- deleted 1y ago[deleted]
- nivertech 1y ago1. Just agree to not raise the prices above some inflation-linked index. 2. Giving commercial project AS-IS without support is a no-no, and might be illegal in some jurisdictions. 3. Sell them a bank of on-prem support hours.