Yeah reminds me of the time a real UK bank employee insisted that I should give him an SMS onetime code, even telling me to ignore the part of the message that

Yeah reminds me of the time a real UK bank employee insisted that I should give him an SMS onetime code, even telling me to ignore the part of the message that I should never give the code to anyone else, not even a bank employee. I verified by other means that both he and the transaction were genuine but absolutely refused to give him that code no matter how he tried to spin it, and solved the issue a different way. Whatever manager created that ad hoc process needs to get fired.