Participating in support, as the author mentions, is an incredible learning experience. I handle all incoming emails for the manufacturing business I work at. E

Participating in support, as the author mentions, is an incredible learning experience. I handle all incoming emails for the manufacturing business I work at. Even though I end up filtering and passing on most emails, I get to see what customers are saying, asking, wanting, etc. If something needs to be handled by a higher-up, they often include me on the following interaction with the customer. This has taught me a lot about the philosophies and decision-making process that has made the business successful. I am now at a point where I am handling more emails than I am passing on. I can't think of any way I could have learned as much as I have and had it make sense and really sink in.